Infrastructure Lead (Job #5827)

Location: Raleigh
Posted on: November 5, 2024

Job Description:

SLAIT Consulting is currently seeking an Application Development Services and Rule Base Team Lead for a permanent position in Raleigh, NC.

Qualifications:

• Bachelor's degree or equivalent, preferred advance degree in relevant discipline

• 3 to 5 years' of experience in the Information Technology (IT) discipline

• 5 to 7 years' experience defining and documenting business and technical requirements, developing and testing software for corporations (financial/insurance sector preferred)

• Must have experience in working with internal resources and flexible to utilize an offshore delivery center operating in a time zone different from the primary work location

• Must have experience directing and supervising third-party suppliers in the fulfillment of Projects or application support

• Must have experience with establishing operational and process controls to measure and verify that established processes, procedures and audit controls are followed

• Experience required in monitoring and managing SLAs and exceeding customer expectations with large volumes of request

• Must have exceptional intellectual, professional, and interpersonal agility with strong analytical and problem solving skills.

• Must have an understanding of the ITIL framework for processes and exhibit a data driven experience basis for delivering and monitoring service performance

• Progressive experience in information technology with emphasis in Software Development and Quality Assurance

• Knowledge and experience in software development methodologies (e.g., waterfall, agile, prototyping, rapid application development)

• Expert SOA design and implementation with associated technologies/protocols SOAP, REST, XML, JSON

• Expert in SOA principals, patterns and practices.

• Expert Web APIs design and implementation.

• Experience with API management a plus i.e. Layer7.

• Expert with Enterprise Service Bus including messaging brokers i.e. webMethods (preferred), WebSphere, Oracle SOA, Tibco.

• Proven experience with large scale distributed integration designs and implementations.

• Experience with distributed message exchange patterns.

• Experience with application servers/containers i.e Tomcat, Jetty, JBoss, WebSphere, WebLogic

• Solid understanding of BPM principals.

• Experience with BPMN and BPEL.

• Expertise in Java/Java EE platforms with emphasis on services including SOAP and REST based.

• Experience with Source control/Bug Tracking/Automated Build tools Git, Jira, Maven etc.

• Experience with commercial Rules Engines (i.e. Mindbox , Jrule, Blaze, ILOG) Experience:

• The ability to lead, make decisions and drive results that positively impact productivity, efficiency, overall customer service levels, and enhance team effectiveness.

• Progressive IT leadership experience with emphasis on Application Development and Support. Knowledge and experience with software development methodologies (e.g., waterfall, agile, prototyping, rapid application development). Knowledge and experience with best practice quality assurance methodologies (e.g., failure testing, statistical control, total quality management).

• Excellent knowledge of current and future technologies and trends impacting the financial service and insurance industry is preferred.

• Proven experience with service based architecture (Webmethods) and rule-base technology.

• Proven ability to work across multiple functional teams in the creation of an application development and support process

• Maintain an effective approach on problem solving, multi-tasking, coordinating and scheduling the team of developers, equipment and materials in accordance with the Project Plan to ensure visibility and predictability. Assign programming tasks to Team Members based on project requirements.

• Monitor scope changes through the life of the software development cycle.

• Resolve escalated technical issues.

• Schedule projects in phases to ensure that useable parts of the application are available as quickly as possible. Define and track team deliverables and release schedule using issue tracking system and source repository.

• Identify and interact with Business Relationship Management and Project Management Office to ensure their needs are being met by the project design.

• Work with outside vendors on projects, establishing technical requirements and standards for outside product development.

• Familiar with code management, defect management, ticket and project management tools

• Familiar with cloud technology, data management requirements

• Strong process management & project management skills

• Ability to work collaboratively with all business functions and build strong business partnerships

• Demonstrated ability to solve complex issues

• Strong organizational skills

• Ability to interact professionally with customers and vendors

• Ability to be a strong advocate for process and technology improvement and ensure the application of measurements to reflect the baseline improvements

• Develops staff skills to enhance department effectiveness and manages resources to eliminate excess cost or unnecessary expenditures.

• Participates in Quarterly performance reviews to assure the expert delivery of services by both the supplier and internal USMI resources. Works with Performance Management to perform Vendor reviews to assess the health of supplier relationships, and provide input that will drive the relationships to improved quality and efficiency.

• Passion for change and continual improvement and ability to effectively lead/drive change.

Responsibilities:

• Actively uses reports to manage and control aging of incidents and the performance of the incident and service requests assigned to their respective team in accordance with SLAs;

• Hierarchically escalate any threats that can cause critical impact to the process;

• Checks how the process is being executed and guarantee that it is being properly used;

• Manage all activities of the Incident and Service Request Management process and assure that the goals are being accomplished;

• Monitor the progress, schedules, deliverable quality and completion of project tasks and projects assigned to their respective resources

• Identify improvement points in the process and in the tools;

• Manage and improve the skills of the team;

• Manage and resolve conflicts that might appear during the execution of the activities;

• Assure that the continuous improvement of the process is being properly driven with the whole team;

• Manage the team activities;

• Hold meetings with the team and the users, in order to discuss topics about relevant incidents and evolve in the business knowledge management.

• Monitor and ensure that staff perform their job functions to the expected level of service

• Recruit candidates who demonstrate USMI IT core values and meet the requirements of the positions required

• Evaluate staffing requirements and adhere to budget goals

• Recruit and train team members as appropriate

• Follow through on corrective Team Member action

• Assist staff whenever necessary in performing all job-functions

• Ensure that all pertinent information is documented in ticket or project management systems

• Ensure that developers are coding ticket information correctly to enable ticket data analysis

• Oversee the coordination of schedules and shift coverage, to meet the demands of business and optimal service staffing productivity levels

• Conduct performance appraisals of designated staff annually or as needed

• Ensure the team is performing at a high utilization and efficiency level

• Establish measurable performance goals of the direct reports in the team

• Perform quarterly operational and project reviews on performance and development specific measurable achievement targets

• Attend designated meetings and develop structured schedule

• Maintains ability to perform all manager's responsibilities

• Escalate issues to Director according to process and procedure

• Maintain schedule of operations for the team and covers any requested 24 hour coverage rotations

• Demonstrate technical leadership ability in both Webmethods (service based architecture) and rule-base technology

For consideration, please submit your resume today! Visit us at www.slaitconsulting.com

SLAIT Consulting

4405 Cox Road

Suite 100

Glen Allen, VA 23060

Main: (804) 270-4900

Fax: (804) 279-1091

SLAIT Consulting, headquartered in Virginia Beach, VA, is a premier provider of information technology services, infrastructure and business solutions to a broad range of commercial clients within the United States. SLAIT Consulting is an EOE.

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