Customer Service Representative

Company: Kirby Corp.
Location: Rocky Mount
Posted on: April 3, 2025

Job Description:

Overview

Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804

Account Manager/ Inside Sales/Customer Service

Responsibilities

* Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.
* Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.
* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
* Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.
* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
* Computes price, discount, and shipping charges as required.
* Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.
* Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.
* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
* Follows up on orders to ensure delivery by specified dates.
* Resolves customer complaints within limits of authority.
* Compiles statistics and prepares various reports when requested by management.
* Participates in on-call duty rotation
* Coordinates tracking of repair work for all major repairs components
* Assist in writing SDN for obsolete materials
* Travels as required to customer site or group meeting
* Other duties as assigned

Qualifications

* PC Knowledge (Windows/Excel/PowerPoint)
* Sales knowledge, (Engine Product Knowledge Preferred)
* Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment

Keywords: Kirby Corp., Rocky Mount , Customer Service Representative, Hospitality & Tourism , Rocky Mount, North Carolina