FULL-TIME SERVICE ADVISOR - JOHNSON HYUNDAI OF WAKE FOREST

Company: Johnson Automotive Center
Location: Wake Forest
Posted on: October 8, 2024

Job Description:

Johnson Hyundai of Wake Forest has the exciting opportunity to expand its team with the addition of a Full-Time Automotive Service Advisor! We are seeking a friendly and motivated individual with a positive attitude to fill this open position immediately! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you!

Johnson Hyundai of Wake Forest is a member of Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest's experiences.

This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.

Essential Responsibilities:

• Greet and assist guests in a timely, efficient and friendly manner;
• Advises guest of the care and needs of their vehicle;
• Provides complete and accurate written cost estimates for repairs and services;
• Checks repair progress and contacts guests with necessary updates;
• Complete necessary paperwork with accuracy;
• Refers to service history, inspects vehicles and recommends service needs;
• Establishes guest's method of payment
• Maintain a high level of customer satisfaction;
• Maintain and update notes and information in a customer database;
• Other duties as assigned by management. Knowledge, Skills and Abilities Required:
  • Service Advisor experience required;
  • ADP experience preferred;
  • Basic computer knowledge including Microsoft Office;
  • A valid driver's license and clear driving record;
  • Ability to maintain a positive attitude while working under pressure;
  • Compelling written and verbal communication skills;
  • Ability to work both as a team and independently;
  • Capability to prioritize multiple tasks effectively;
  • Possess excellent customer service skills;
  • Flexible work schedule Monday through Friday and some Saturdays. Benefits:
    • Your benefits begin on the first day of the month following 60 days of employment
      Medical Insurance
      Dental Insurance
      Vision Insurance
      Basic Life, Voluntary Life, and AD&D Insurance
      Long-Term Disability
      Short-Term Disability
      Accident Insurance
      Cancer Insurance
      Critical Illness Insurance
      FSA and HSA options
      EAP (Employee Assistance Program)
      Pet Insurance
      Will Prep Services
      Travel Aid (Assistance Services Program)
      PTO/ Holiday
      Johnson Automotive is an Equal Opportunity Employer.
      
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Keywords: Johnson Automotive Center, Rocky Mount , FULL-TIME SERVICE ADVISOR - JOHNSON HYUNDAI OF WAKE FOREST, Other , Wake Forest, North Carolina