Weekend Logistics Account Rep

Company: A&Z Trucking
Location: Raleigh
Posted on: November 8, 2024

Job Description:

The Weekend Logistics Assistant Rep will work Friday through Monday, four, ten hour shifts. They will be responsible for providing constant communication with the Customer Service Reps, Drivers, and other parties, to ensure the customer stays informed with critical information during the weekend shift. They will work hand-in-hand with the Logisitics Account Manager to ensure a smooth transition from normal weekly operations and that the customer experiences exceptional customer service during the weekend shift. Responsibilites: Provide quality customer service and be an effective liaison between the customer, Drivers, customer service, and internal operations This position requires taking calls, managing shipments, accepting tenders from applicable TMS, building tenders into our internal TMS, scheduling all pick-up and delivery appointments, and logging information accurately throughout the workday. Work with other departments to ensure customer business needs are met timely and efficiently. Work closely with Account Managers to effectively manage communication lines between all shifts (i.e. shift scheduling and staffing). Help achieve maximum profitability levels for assigned accounts. Work closely with Carrier Management team to ensure that carriers hired comply with customer's policies, procedures, and service requirements. Hold Carrier Management team accountable on pricing based off market demands (Utilize various external pricing and reporting tools) Accurately record data into internal systems such as our TMS, Excel, and workflow checklists. Skills and Qualifications: Bachelors' degree preferred but not required Minimum 1 year preferred of industry specific experience with knowledge in LTL freight, 3PL, shipping and supportive technologies (TMS, CMS, etc.) Strong computer skills with MS Office (Word, Excel, Outlook, PowerPoint) Employment Type: Full Time Years Experience: 1 - 3 years Salary: $50,000 - $60,000 Annual Bonus/Commission: Yes

Keywords: A&Z Trucking, Rocky Mount , Weekend Logistics Account Rep, Professions , Raleigh, North Carolina